Mooncake Redemption Details

Mooncake E-Vouchers: After completing payment for your online order, the e-voucher will be sent to the registered email address on your order within one working day in the form of a PDF file.
*Please note that if you order multiple e-vouchers, the system will send them in multiple emails.

Mooncake Physical Vouchers: After completing payment for your online order, the physical mooncake vouchers will be dispatched via SF Express delivery to the registered Hong Kong address on your order within three working days. (One physical voucher can be redeemed for the mooncake product specified on the voucher.)

*For orders of three or more physical mooncake vouchers, you will enjoy one free one-time delivery service. For orders of one physical voucher, a delivery fee of HK$30 will be charged.

Hamper Products：After the online order is completed and the payment transaction is made, customer service will contact you by email within one working day to follow up on the delivery arrangements. (The earliest delivery date is three working days after the transaction is completed.)

Mooncake voucher redemption period: 18 August to 3 October 2025

 

Enquiry Hotline: (852) 2217 3638 (Office Hours: 9am to 1pm, 2pm to 6pm, Monday to Friday)

Or contact us by WhatsApp (click here)

Shop Locations & Business Hours

IMPERIAL PATISSERIE

Product redemption service is NOT available at the following locations:

  • Airport Shop
  • The Peak Tower Shop
  • Ocean Park Shop (Retail shop & 3 gift shops)
  • Sheung Shui Shop

Hong Kong Island

Central Market Shop *Mooncake product redemption service available
 Address:
Shop 103, 1/F, Central Market,  93 Queen’s Road Central, Central
(Central MTR Station Exit C) (Map)
 Opening Hours:
11:00am – 8:00pm (Mon – Sun)

Admiralty Shop *Mooncake product redemption service available
 Address:
Shop B09, 1/F, Lab Concept, 93 Admiralty Road, Admiralty
(Admiralty MTR Station Exit C1) (Map)
 Opening Hours:
11:00am – 8:00pm (Mon – Sun)

Causeway Bay Shop *Mooncake product redemption service available
 Address:
G/F, 29 Lee Garden Road, Causeway Bay
(Causeway Bay MTR Station Exit F) (Map)
 Opening Hours:
10:30am – 9:00pm (Mon – Sun)

Harbour North Shop *Mooncake product redemption service available
 Address:
Shop No. G13, G/F, Phase 2, Harbour North, No. 123 Java Road, North Point, Hong Kong
(North Point MTR Station Exit A1) (Map)
 Opening Hours:
11:00am – 8:00pm (Mon – Sun)

Wan Chai Shop *Mooncake product redemption service available
 Address:
G/F, 155 Hennessy Road, Wan Chai
(Wan Chai MTR Station Exit A2) (Map)
 Opening Hours:
11:00am – 8:00pm (Mon – Sun)

Fortress Hill Shop *Mooncake product redemption service available
 Address:
Shop 3B, G/F , AT Tower, 180 Electric Road, North Point
(Fortress Hill MTR Station Exit A) (Map)
 Opening Hours:
11:00am – 8:00pm (Mon – Sun)

Wong Chuk Hang Shop *Mooncake product redemption service available

 Address:
Shop G04, G/F, THE SOUTHSIDE, 11 Heung Yip Road, Wong Chuk Hang, Hong Kong (Wong Chuk Hang MTR Station Exit B) (Map)
 Opening Hours:
11:00am – 8:00pm (Mon – Sun)

Ocean Park Shop *Product redemption service is NOT available 
 Address:
Old Hong Kong, Ocean Park Hong Kong, 180 Wong Chuk Hang Road, Aberdeen, Hong Kong (Ocean Park MTR Station Exit B) (Map)
 Opening Hours:
10:30am – 7:30pm (Mon – Sun)

Ocean Park Waterfront Gifts *Selling Panda Series only *Product redemption service is NOT available 
 Address:
Ocean Park Hong Kong, 180 Wong Chuk Hang Road, Aberdeen, Hong Kong (Ocean Park MTR Station Exit B) (Map)
 Opening Hours:
10:00am – 7:00pm (Mon – Sun)

Ocean Park Panda Kingdom Shop *Selling Panda Series only *Product redemption service is NOT available 
 Address:
Ocean Park Hong Kong, 180 Wong Chuk Hang Road, Aberdeen, Hong Kong (Ocean Park MTR Station Exit B) (Map)
 Opening Hours:
10:00am – 7:00pm (Mon – Sun)

Ocean Park Sichuan Treasures *Selling Panda Series only *Product redemption service is NOT available 
 Address:
Ocean Park Hong Kong, 180 Wong Chuk Hang Road, Aberdeen, Hong Kong (Ocean Park MTR Station Exit B) (Map)
 Opening Hours:
10:00am – 7:00pm (Mon – Sun)

Kowloon

Tsim Sha Tsui Shop *Mooncake product redemption service available
 Address:
G/F, Mary Building, 77 Peking Road, Tsim Sha Tsui, Kowloon
(Tsim Sha Tsui MTR Station Exit E) (Map)
 Opening Hours:
10:30am – 9:00pm (Mon – Sun)

Mong Kok Shop *Mooncake product redemption service available
 Address:
G/F, 215 Portland Street, Mong Kok
(adjacent to Langham Place, Mong Kok MTR Station Exit E1) (Map)
 Opening Hours:
10:30am – 9:00pm (Mon – Sun)

Mong Kok MOKO Shop *Mooncake product redemption service available

 Address:
142A ,1/F, MOKO, 193 Prince Edward Road West, Mongkok
(E. Mongkok MTR Station Exit D )  (Map)
 Opening Hours:
11:00am – 8:30pm (Mon – Sun)

Olympian City Shop *Mooncake product redemption service available
 Address:
UG48, Olympian City 3, Tai Kok Tsui
(Olympian MTR Station Exit D3) (Map)
 Opening Hours:
10:30am – 8:00pm (Mon – Sun)

Kwun Tong Shop *Mooncake product redemption service available
 Address:
Shop 108, 1/F, Yue Man Square, 33 Hip Wo Street, Kwun Tong
(Kwun Tong MTR Station Exit A1) (Map)
 Opening Hours:
10:30am – 8:00pm (Mon – Sun)

Diamond Hill Shop *Mooncake product redemption service available
 Address:
Shop 145, Level 1, Plaza Hollywood, Diamond Hill, Hong Kong
(Diamond Hill MTR Station Exit C2) (Map)
 Opening Hours:
11:00am – 8:00pm (Mon – Sun)

Hung Hom Shop *Mooncake product redemption service available
 Address:
Shop H2, G/F, Lok Wah Building, 31-41 Tak Man Street, Hung Hom
(Whampoa MTR Station Exit A) (Map)
 Opening Hours:
11:00am – 8:00pm (Mon – Sun)

Nam Cheong Shop *Mooncake product redemption service available
 Address:
Shop.17, G/F, V Walk, Nam Cheong
(Nam Cheong MTR Station Exit A2) (Map)
 Opening Hours:
11:00am – 8:00pm (Mon – Sun)

San Po Kong Shop *Mooncake product redemption service available
 Address:
Shop 137, 1/F, Mikiki, 638 Prince Edward Rd E, San Po Kong
(Kai Tak MTR Station Exit B) (Map)
 Opening Hours:
11:00am – 8:00pm (Mon – Sun)

Wong Tai Sin Shop *Mooncake product redemption service available
 Address:
Shop No. G07A, G/F, Temple Mall North, Lung Cheung Road, Wong Tai Sin 
(Wong Tai Sin MTR Station Exit B3) (Map)
 Opening Hours:
11:00am – 8:00pm (Mon – Sun)

New Territories

Kwai Fong Shop *Mooncake product redemption service available
 Address:
Shop 233, L2, Metroplaza, 223 Hing Fong Road, Kwai Fong
(Kwai Fong MTR Station Exit D/E) (Map)
 Opening Hours:
11:00am – 8:00pm (Mon – Sun)

Tsuen Wan Citywalk Shop *Mooncake product redemption service available
 Address:
UG82, Citywalk 1, Tsuen Wan
(Tsuen Wan MTR Station Exit A1/ Tsuen Wan West MTR Station Exit E2) (Map)
 Opening Hours:
11:00am – 9:00pm (Mon – Sun)

Tsuen Wan Luk Yeung Galleria Shop *Mooncake product redemption service available
 Address:
Shop G27A, G/F, Luk Yeung Galleria, Luk Yeung Sun Chuen, 22-66 Wai Tsuen Road, Tsuen Wan
(Tsuen Wan MTR Station Exit C) (Map)
 Opening Hours:
11:00am – 8:00pm (Mon – Sun)

Sha Tin Shop *Mooncake product redemption service available
 Address:
A368, Level 3, New Town Plaza Phase III, Shatin
(Shatin MTR Station Exit A3) (Map)
 Opening Hours:
11:00am – 9:00pm (Mon – Sun)

Tai Po Mega Mall Shop *Mooncake product redemption service available
 Address:
Shop 215, Level 2, Zone B, Tai Po Mega Mall, Tai Po (Map)
 Opening Hours:
11:00am – 9:00pm (Mon – Sun)

Tseung Kwan O Park Central Shop *Mooncake product redemption service available
 Address:
Shop 102, 1/F, Park Central, Tseung Kwan O
(Tseung Kwan O MTR Station Exit B2) (Map)
 Opening Hours:
11:00am – 8:00pm (Mon – Sun)

Tseung Kwan O The LOHAS Shop *Mooncake product redemption service available
 Address:
Shop 356B, The LOHAS 1, Lohas Park Road, Tseung Kwan O
(LOHAS PARK MTR Station Exit B) (Map)
 Opening Hours:
11:00am – 8:00pm (Mon – Sun)

Tseung Kwan O MCP Shop *Mooncake product redemption service available
 Address:
L1 (lobby 10), MCP Central, 8 Yan King Road, Tseung Kwan O
(Po Lam MTR Station Exit A2) (Map)
 Opening Hours:
11:00am – 8:00pm (Mon – Sun)

Tseung Kwan O East Point City Shop *Mooncake product redemption service available
 Address:
258C, East Point City, Tseung Kwan O
(Hang Hau MTR Station Exit A1) (Map)
 Opening Hours:
11:00am – 8:30pm (Mon – Sun)

Yuen Long Plaza Shop *Mooncake product redemption service available
Address:
Shop 6B, G/F, Yuen Long Plaza, Yuen Long
(Long Ping MTR Station Exit B2) (Map)
 Opening Hours:
11:00am – 8:00pm (Mon – Sun)

Tuen Mun V City Shop *Mooncake product redemption service available
 Address:
Shop M-36, MTR Level, V City, Tuen Mun
(Tuen Mun MTR Station Exit D) (Map)
 Opening Hours:
10:30am – 8:30pm (Mon – Sun)

Tuen Mun Town Plaza Shop *Mooncake product redemption service available
 Address:
Shop 9, 1/F, Tuen Mun Town Plaza Phase 1, Tuen Mun
(Tuen Mun MTR Station Exit B) (Map)
 Opening Hours:
11:00am – 9:00pm (Mon – Sun)

Tuen Mun NOVO Walk Shop *Mooncake product redemption service available
 Address:
Shop 16B, G/F, NOVO Walk, 8 Yan Po Road, Tuen Mun (Map)
 Opening Hours:
11:00am – 8:00pm (Mon – Sun)

Tai Wai Shop *Mooncake product redemption service available
 Address:
Shop Unit 423B, 4/F, The Wai, 18 Che Kung Miu Road, Tai Wai, Hong Kong
(Tai Wai MTR Station Exit B) (Map)
 Opening Hours:
10:30am – 8:00pm (Mon – Sun)

Sheung Shui Shop *Product redemption service is NOT available 
 Address:
Shop 4 -5, 4/F, Landmark North, Sheung Shui
(Sheung Shui MTR Station Exit A4) (Map)
 Opening Hours:
10:30am – 7:30pm (Mon – Sun)

Ma On Shan Shop *Mooncake product redemption service available
 Address:
Shop 2125, 2/F, MOSTown, Ma On Shan
(Ma On Shan MTR Station Exit B) (Map)
 Opening Hours:
11:00am – 9:00pm (Mon – Sun)

Airport

Airport Shop (Pop Up Shop) *Product redemption service is NOT available 
 Address:
Unit No. 7E101B, Departures East Hall, Level 7, Terminal 1, Hong Kong International Airport, Lantau (Restricted Area) (Map)
 Opening Hours:
7:00am – 11:00pm (Mon – Sun)

Imperial Patisserie Official Authorized Retail Store

Business hours are subject to change in accordance with the announcements of relevant organisations.

Hong Kong City

DFS Hong Kong, Canton Road *Product redemption service is NOT available
 Address:
B1/F & 1/F, The Sun Arcade, 28 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong
(East Tsim Sha Tsui MTR Station Exit L5/ Tsim Sha Tsui MTR Station Exit C1) (Map)
 Opening Hours:
10:00am – 9:30pm (Mon – Thur)
10:00am – 10:00pm (Fri – Sun)

Hong Kong International Airport

DUTY ZERO by cdf – East Hall North *Product redemption service is NOT available 
 Address:
(Near Gate 5) East Concourse North, Departure Level (L6), Terminal 1, Hong Kong International Airport 
(Restricted Area) (Map)
 Opening Hours:
6:30am – 12:00am (Mon – Sun)

DUTY ZERO by cdf – East Hall South *Product redemption service is NOT available 
 Address:
(Near Gate 1) East Concourse South, Departure Level (L6), Terminal 1, Hong Kong International Airport 
(Restricted Area) (Map)
 Opening Hours:
6:30am – 12:00am (Mon – Sun)

Hong Kong Port

Hong Kong Duty Free Arrival Store – Dufry by Avolta *Product redemption service is NOT available 
 Address:
WEK DF3, B2 Arrival Concourse, Hong Kong West Kowloon Station
(Paid Area) (Map)
 Opening Hours:
7:00am – 11:15pm (Mon – Sun)

Hong Kong Duty Free Departure Store – Dufry by Avolta *Product redemption service is NOT available 
 Address:
WEK DF2, B3 Departure Concourse, Hong Kong West Kowloon Station
(Paid Area) (Map)
 Opening Hours:
6:15am – 11:00pm (Mon – Sun)

Free Duty – HZMB Hong Kong Port *Product redemption service is NOT available 
Address:
Shop 527A & 527B, 1/F, Hong Kong-Zhuhai-Macao Bridge Hong Kong Port Passenger Clearance Building
 (Map)
 Opening Hours:
10:00am – 7:00pm (Mon – Sun)

Free Duty – Lok Ma Chau *Product redemption service is NOT available 
Address:
Shop 1A & 1B, Departure Level, Lok Ma Chau Terminal Building
(Lok Ma Chau MTR Station) (Map)
 Opening Hours:
6:30am – 12:00am (Mon – Sun)

Free Duty – Lo Wu *Product redemption service is NOT available 
Address:
G/F, Departure Level, Lo Wu Terminal Building
(Lo Wu MTR Station) (Map)
 Opening Hours:
6:00am – 12:00am (Mon – Sun)

Macau

Macau Duty Free – Macau International Airport South Extension *Product redemption service is NOT available 
 Address:
 (19-01-0040), Lojas na Área Restrita Extensiva, do Lado Sul, da Zona de Desembarque do Terminal do Aeroporto Internacional de Macau
(Restricted Area) (Map)
 Opening Hours:
6:00am – 3:00am (Mon – Sun)

The Atrium *Product redemption service is NOT available 
 Address:
Shop 203, Lion Street, Level 3, Shoppes at Venetian, The Venetian Macao, Macau 
(Map)
 Opening Hours:
10:00am – 10:00pm (Mon – Sun)

MING ARTISAN

Hong Kong

Product redemption service is NOT available at Ming Artisan Ocean Park Shop.

Ming Artisan Central Shop *Panda Product redemption service is NOT available 
 Address:
Shop 119, 1/F, Central Market, 93 Queen’s Road Central, Central, Hong Kong
(Central MTR Station Exit C) (Map)
 Opening Hours:
11:00am – 8:00pm (Mon – Sun)

Ming Artisan Mong Kok Shop *Panda Product redemption service is NOT available 
 Address:
Shop 22-23, Level B2, Langham Place, 8 Argyle Street, Mong Kok, Kowloon
(MTR Mong Kok Station Exit E1) (Map)
 Opening Hours:
11:00am – 9:00pm (Mon – Sun)

Ming Artisan Ocean Park Shop *Product redemption service is NOT available 
 Address:
Old Hong Kong, Ocean Park Hong Kong, 180 Wong Chuk Hang Road, Aberdeen, Hong Kong (Ocean Park MTR Station Exit B)(Map)
 Opening Hours:
10:30am – 7:30pm (Mon – Sun)

Ming Artisan Kwai Fong Shop (Pop Up Shop) *Panda Product redemption service is NOT available 
 Address:
Shop 299K, Level 2, Metroplaza, 223 Hing Fong Road, Kwai Fong, NT
(Kwai Fong MTR Station Exit D/E) (Map)
 Opening Hours:
11:00am – 8:00pm (Mon – Sun)

Ming Artisan Tsim Sha Tsui Shop *Panda Product redemption service is NOT available 
 Address:
B201-36, Basement 2, K11 MUSEA, 18 Salisbury Road, Tsim Sha Tsui, Kowloon
(East Tsim Sha Tsui MTR Station Exit J1 & J2) (Map)
 Opening Hours:
11:00am – 8:00pm (Mon – Sun)

Shanghai

Ming Artisan Lujiazui Center Shop
Address:
Shanghai Pudong New District, 899 Pudong South Road, Lujiazui Center Mall, LG Floor, LG61B
(Map)
Opening hours: 
10:00am – 10:00pm (Mon – Sun)

Ming Artisan Xintiandi Shop
Address:
Lobby First Floor, Langham Hotel, 99 Madang Road, Shanghai Huangpu District
(Map)
Opening Hours:
8:00am – 8:00pm (Mon – Sun)

Ming Artisan Jiuguang Department Store Shop
Address:
Shanghai Jing’an District, 1618 Nanjing West Road, Jiuguang Department Store, B1 Floor, DB52
(Map)
Opening Hours:
10:00am – 10:00pm (Mon – Sun)

Ming Artisan Raffles City North Bund Shop
Address:
Shop 35, B2 Floor, Raffles City North Bund, 999 Dongdaming Road, Shanghai Hongkou District
(Map)
Opening Hours:
10:00am – 10:00pm (Mon – Sun)

Guangzhou

Ming Artisan Parc Central Shop
Address:
Shop S04, Parc Central Commercial Street, Tianhe District, Guangzhou
(Commercial Street Sports West Road Station, Metro Line 1)
(Map)
Opening Hours:
9:30am – 10:00pm (Sun – Thur)
9:30am – 10:30pm (Fri – Sat)

Shenzhen

Ming Artisan Bao’an Airport V3 Hall Shop
Address:
China Southern Airlines VIP Lounge, Terminal 3, V3 Hall, Domestic Departure, Shenzhen Bao’an Airport. 
(Map)
Opening Hours:
9:30am – 10:00pm (Mon – Sun)

Ming Artisan Bao’an Airport Satellite Concourse Shop
Address:
China Southern Airlines VIP Lounge, Satellite Concourse, Domestic Departure, Shenzhen Bao’an Airport
(Map)
Opening Hours:
9:30am – 10:00pm (Mon – Sun)